Terms and Conditions
To make a reservation of an accommodation, the tenant can contact Prestige Locations on site, by phone, by e-mail or via the official website. All reservations must be confirmed with a valid credit card not expiring before the departure date.
2/ DEPOSIT and ACCEPTED MEANS OF PAYMENT
Your credit card will not be charged prior to your arrival. You may choose a different payment method at that time.
We reserve the right to pre-authorize your credit card prior to your arrival.
If you chose the non refundable rate, you will be charged at the time of booking the full amount of the accommodations. You will settle city tax and any extras on site. Upon arrival, you will need to present the credit card used to reserve. If you are not travelling with it or if it’s not under your name, you will need to provide us with a dully completed and signed debit authorization form, a copy of the holder’s credit card and valid ID prior to check-in. Room access may be declined if these conditions are not met.
Prestige Locations is pleased to accept following means of payment: cash, debit or credit cards (Visa, Mastercard, American Express) in direct or distance use, checks drawn on french banks, bank transfers and french “chèques vacances ANCV”.
3/ CANCELLATION POLICY
You may cancel free of charge up to 72 hours prior to your arrival date.
If you cancel less than 72 hours prior to your arrival date, we will charge a penalty equal to the price of one night (accommodation only).
In cases of no show, late cancellation (less than 72 hours prior to arrival date) or reduced stay, we will charge a penalty equal to the price of one night (accommodation only).
All reservations made at the non cancellation rate are non refundable and cannot be changed or cancelled.
4/ ARRIVAL AND DEPARTURE
Prestige Locations does not offer a classic hotel reception service. The tenant is bound to present himself at the day and time that has been plannified with the owner. In case of a delay or a late check-in, the tenant is requested to inform the owner. In case of a no-show and after a period of 24 hours after the plannified arrival without notice of the tenant, the owner is free to use the accommodation as he wishes and the present contract is considered as cancelled. In addition, the owner is entitled to claim for the total payment as compensation.
Unless prior agreement between the owner and the tenant, check-out needs to be done before noon on the day of departure. The tenant cannot claim for any right to stay longer, unless there has been an agreement between the owner and the tenant. If the tenant shortens the planned length of the stay, the owner will not proceed to any reimbursement, except eventually the security deposit.
We are pet friendly and have designated the most suitable accommodations for our furry friends: Belle Etoile, ground floor (suite 1 and 2) and any apartment in Villa Soleil. Kindly let us know at the time of reservation that you will be travelling with your pet. A 45€ fee will apply.
Depending on the length of the stay, an inventory and a state of the property’s condition can be realized by the owner, in presence of the tenant and upon his arrival. In the case that the inventory cannot be made between the two parties, the tenant has 24 hours to check the accuracy of the accommodation’s description and to notify the owner of the potential malfunctions. After this period, the rented accommodation is considered as free from any damage upon arrival of the tenant. An inventory can also be made during check-out in order to check the good state of condition of the accommodation. With or without an inventory, the accommodation must be rented in a perfect state of presentation and cleanliness and must be returned in the same good state of cleanliness as well visually as olfactory.
7/ SECURITY DEPOSIT
Depending on the length of the stay, a security deposit can be required at the beginning of the stay and accountable for any loss or damage caused to the objects, furniture or other. It can also be used for a cleaning service, depending on the state of the accommodation upon check-out. The security deposit will be returned depending on the check-out inventory and will eventually be reimbursed within 2 weeks after the tenant’s departure. In case of damage caused to the accommodation by the tenant, the return of the security deposit will be reduced by the cost of replacement or repair upon presentation of completition documents by the owner and within the period of 2 months after the departure of the tenant. An amount of 50 Euros will be automatically deduced from the security deposit in case of necessary cleaning (non-restitution of the initial state of cleanliness).
The tenant is invited to subscribe to an insurance contract including holiday home rentals (check the conditions of your comprehensive home contract). The tenant has be able to justify so upon the owner’s request.
9/ OBLIGATIONS OF THE OWNER
The owner is fulfilled to maintain the premises in a good general renting state, to offer to the tenant an accommodation and furniture that is in compliance with the description and the inventory, to permit the private and peaceful occupation by the tenant, to return the security deposit or deduce only the necessary amounts due to potential repairs.
10/ OBLIGATIONS OF THE TENANT / USE OF THE PREMISES
The tenant is bound to use peacefully the premises, to occupy them personally without exceeding the number of persons such as agreed on the contract, to insure the premises, objects and furniture against rental risks such as theft, fire, explosion, water damage during the rental period, to be respectful of the neighborhood’s peacefulness, to use the available equipment only in their original meant use, to not move heavy furniture, to be accountable for any loss or damage caused to the premises, objects or furniture during his stay, to support any urgent repair to the premises without claiming for any reduction of rent or compensation, to check-out at the plannified date and time leaving the premises in the same state than upon arrival. Sublease is strictly forbidden, even for free of for any professional activity. It is forbidden to move any furniture and to install tents, canvass covers, trailers or similar on the parking or on the grounds. It is forbidden to leave the air conditioning on while the tenant is absent.
11/ GENERAL DATA PROTECTION REGULATION (GDPR)
Prestige Locations Guyane collects personnal data of its clients in order to communicate with them concerning their accomodation reservation. This personnal data consists in following information : name, adress, phone numbers, e-mail adresse, passport number, credit card number. This personnal data can be collected in different ways : during a reservation by phone, during a reservation by e-mail, during a reservation via our booking engine (via Siteminder), at the moment of an information request sent through our official websites, during a reservation via an online booking agency (OTA like Expedia or booking.com for example) connected to our PMS (Misterbooking), during a reservation via any other online platform (Airbnb...) or via the creation of a client account on our application Prestige Locations Guyane. This data will be saved, stored and used exclusively for professionnal reasons within the company : they will be used to contact our clients before and during their stay concerning their reservation, and after their stay to contact them via our newsletter (if wished). This data will never we given away, sold, shared or revealed to a third party. The partner companies which provide us the tools with which we work and communicate (Misterbooking, Siteminder, Blackbell, Customer Alliance, MailChimp) are also subject to the confidentiality and privacy of this personnal data, according to the GDPR that came into effect on May 25th, 2018. All our clients have the right to access, modify or delete their personnal data by contacting us per phone, mail ou via the contact form on our websites La Belle Etoile and Eclipse.